Customer Service Advisor – Birkenhead

A customer service advisor provides assistance to customers through phone and email, addressing inquiries and issues with professionalism. They handle order processes, provide product and service information, and resolve complaints while maintaining customer satisfaction. Proficiency in data entry, clear communication, and upselling are essential skills, supported by strong analytical and interpersonal abilities. The role involves collaborating to improve service procedures and analysing feedback to enhance quality. Candidates should have a minimum of two years' B2B customer service experience and GCSE or equivalent qualifications. The position is full-time, with on-site working in Birkenhead, offering a pension scheme and on-site parking.