Call Centre Agent – Birkenhead

A call centre agent in Birkenhead engages with the public via inbound and outbound calls, negotiating payment plans for debt resolution. The position requires strong interpersonal and negotiation skills, resilience, and results-driven attitude, with experience in sales or target-driven roles beneficial. Responsibilities include handling calls, assessing customer needs, and maintaining compliance with legal standards. The role offers continuous training, performance incentives, and various employee benefits, fostering professional growth. Candidates must pass a BPSS check, demonstrating suitability for the customer service environment. The position supports a diverse and inclusive workforce aligned with the company's values and commitments.