Contact Centre Call Handler – Worcester

The contact centre call handler provides first point of contact support for individuals using TEC devices, ensuring efficient, courteous, and effective communication. They respond to alerts and support requests, updating care records and escalating concerns according to protocols. Responsibilities include delivering remote care, building meaningful relationships, and supporting independent living for service users. They must monitor TEC platforms, respond to emergency needs, and ensure compliance with TSA guidelines, using TEC systems proficiently. Skills required include good communication, administrative accuracy, and flexibility, with healthcare sector experience advantageous. The role involves working on a rotating 24-hour shift pattern to ensure round-the-clock support and safety.