Contact Centre Agent – Liverpool

A contact centre agent handles customer inquiries and resolves issues efficiently, maintaining professional communication. The role requires call management skills, problem-solving, and proficiency with office tools like Outlook, Word, and Excel. Candidates need prior customer service experience and a suitable home working environment with reliable Wi-Fi and a dedicated workspace. The position involves managing up to 70 customer calls per day, providing effective solutions, and completing documentation accurately. This role offers opportunities for career growth within a supportive and professional environment. Strong communication and initiative are essential to succeed in this fast-paced remote role.