Customer Service Advisor – Kirkby

A Customer Service Advisor works in a contact centre handling inbound calls, providing support and resolving customer issues efficiently. The role involves managing the client database, adhering to regulatory procedures, and ensuring high-quality communication. Candidates need excellent verbal and written skills, experience in fast-paced environments, and basic IT abilities. The position includes a full-time, hybrid work pattern with shifts between 8 AM and 8 PM on weekdays, and weekends every six weeks. Key responsibilities include addressing customer questions, updating records, and escalating complex issues as needed. Strong interpersonal skills and time management are essential for success in this role.