Complaints & Communications Manager

The Complaints & Communications Manager is responsible for overseeing complaint handling processes and maintaining communication standards within Hemiko. The role involves monitoring complaint resolutions, supporting customer service teams, and ensuring compliance with regulatory requirements. It requires analysing complaint data to identify trends and opportunities for improvement. The manager will own the tone, templates, and delivery of all customer-facing communications to ensure clarity, professionalism, and adherence to standards. Collaboration with various internal teams is essential to manage operational support and process enhancements. Strong communication, organisation, and analytical skills are vital to succeed in this role.