Client Communications Manager

A client communications manager in Manchester oversees the development and execution of communications strategies for financial services clients, ensuring clear and compliant messaging across various touchpoints. They define and monitor KPIs, leveraging insights and feedback to enhance customer engagement and satisfaction. The role involves designing plans aligned with business priorities, collaborating with marketing, technology, and compliance teams to deliver integrated communication campaigns. Establishing governance frameworks and managing risks related to sensitive client issues are key responsibilities, alongside leading a team of communication specialists. A minimum of seven years' experience in client or marketing communications within financial services is required, with expertise in Marketing Technology ecosystems, CRM systems, and platforms like Adobe and Salesforce preferred. Excellent communication, stakeholder management, organisational, and problem-solving skills are essential in this role, which supports business growth and client engagement through effective communication strategies.