CRM Business Analyst

A CRM Business Analyst in Aberdeen is responsible for translating strategic aims into actionable requirements, leading workshops, and collaborating with technical teams to develop customer engagement solutions, particularly in D365 CE and other CRM platforms. The role involves supporting testing, user training, and change management to facilitate smooth project implementation. Candidates should have proven experience with CRM solutions, strong stakeholder engagement skills, and an understanding of business processes. They will work within a team to deliver scalable, user-centric solutions that drive measurable impact. Flexibility in working arrangements and involvement in high-impact projects are key aspects of this position.