Customer Service Advisor – Aylesbury

A customer service advisor role in Aylesbury involves handling incoming and outbound calls related to pet insurance, including claims, policy renewals, and customer inquiries. The position demands excellent communication, problem-solving skills, and the ability to work both independently and in a team environment within a contact centre setting. Technical proficiency in MS Office and clear verbal and written communication are essential for accurate documentation and customer interaction. The role requires adhering to company policies and performance targets while demonstrating organisation and resilience under pressure. A hybrid working model is employed, with in-office attendance required weekly and during induction, ensuring a balanced work environment.