IT Support Technician – Hopkinton

An IT support technician provides frontline assistance for hardware, software, applications, networking, and remote access issues. They manage service requests from initial report to resolution and collaborate with internal teams and external vendors. Candidates should have an associate degree in computer science and at least two to three years of experience in a similar role. Strong problem-solving abilities and good communication skills are essential for effective support and technical diagnostics. The role involves diagnosing technical problems, managing support tickets, and ensuring timely resolution. IT support technicians typically work within a structured IT environment using various diagnostic tools and remote access software.