Operations Manager – Ringwood

The Operations Manager role involves overseeing the entire operational process from order receipt to installation, aftercare, and warranty management. This position requires managing nationwide installation and survey teams, leading installation managers and surveyors, and handling customer complaints to ensure satisfaction. The role includes monitoring team performance via KPIs, producing reports, and identifying areas for process improvement. Ensuring health and safety compliance, including site visits, is essential for maintaining standards. Strong leadership, people management, and experience in a customer-focused operational environment are key skills for success.