QA Outcomes Tester – Derby

A QA Outcomes Tester is responsible for reviewing case decisions, assessing outcomes, and ensuring compliance with regulatory standards across motor finance, complaints, and redress cases. The role involves analysing evidence, providing structured feedback, and identifying systemic issues to improve programme delivery. Candidates should possess experience in QA, outcomes testing, or complaint review, with a good understanding of regulatory expectations and policy. Attention to detail, analytical skills, and the ability to work independently in a remote environment are essential. Knowledge of motor finance, redress, or regulatory conduct is highly beneficial, and the role involves supporting QA frameworks and working closely with operational teams.