Business Analyst – Contact Centre Transformation

A recognised industry player in Manchester is seeking a Business Analyst to support a contact centre modernisation programme on a 12-month contract. The role involves developing detailed delivery plans, leading the testing phase of new contact centre solutions, and ensuring smooth integration with existing service providers. The ideal candidate should have strong analytical skills, experience in project management, and the ability to work effectively in a dynamic environment. Key responsibilities include liaising with stakeholders, documenting requirements, and supporting the implementation process using industry-standard tools. Applicants are expected to have excellent communication skills and a focus on providing quality service delivery in a collaborative setting. This position offers an exciting opportunity for professionals passionate about client service improvement and technological adoption.