IT Operations Manager – Leeds

The IT Operations Manager at Burberry oversees daily IT service performance across global network and infrastructure environments, coordinating third-party vendors and ensuring SLA compliance. This role involves incident escalation, service issue resolution, and leading regular service review meetings to optimise vendor performance. The manager will facilitate demand planning for engineering resources and align support with ongoing projects. Maintaining robust ITSM processes and ensuring compliance with internal policies, security, and audit standards are key responsibilities. The role requires strong analytical skills, technical understanding, and the ability to manage multiple priorities across cross-functional teams. It offers an opportunity for experienced IT professionals to oversee infrastructure activities, improve operational processes, and support strategic IT objectives.