Contact Centre Customer Service Agent – Belfast

A permanent customer service role is available in Belfast for individuals able to provide proactive assistance and manage customer relationships. The role involves educating customers on banking options and supporting their financial goals, ensuring compliance with procedures. Candidates should have experience in customer service environments and possess good organisational skills to meet targets. Technical competence with Microsoft Office and experience in regulated industries are desirable. The position offers hybrid working, training, and various employee perks. Responsibilities include conducting financial reviews, resolving complaints, and supporting team collaboration in a compliance-driven setting.