Desktop Support Technician – Somerville

A desktop support technician in Somerville, MA, is responsible for supporting the company's office infrastructure, including desktops, laptops, phones, and peripherals. The role involves providing hands-on and remote support via phone, email, or ticketing system, troubleshooting user issues, and performing onboarding and offboarding procedures such as hardware setup and user account provisioning. Candidates should have over two years of IT experience with skills in Windows, MS 365, and Google Workspace, along with basic knowledge of Mac and possibly Linux. Strong problem-solving skills, technical knowledge, and customer service qualities are essential. The position requires technical proficiency, effective communication, and the ability to work independently in a fast-paced environment.