Service Desk Engineer – Whiteley

The role involves providing technical support for cloud voice and connectivity issues, managing support tickets, and updating customers via various channels. The engineer will troubleshoot problems, coordinate with third-party suppliers and implement customer-requested changes on cloud platforms. The position requires understanding networking concepts, cloud telephony solutions, and IT tools, with a focus on problem-solving and customer service. Collaboration with multiple departments and managing incidents effectively are key aspects of the role. The ideal candidate will have experience in technical support, excellent communication skills, and a proactive approach to customer satisfaction. Technical environment includes networking, cloud platforms, and telecoms tools, aligning with best practices in service management.