Hotel Duty Manager

A Duty Manager in Birmingham leads hotel shifts, supervises teams across reception, housekeeping, and dining areas, and ensures smooth daily operations. The role involves supporting guests, coaching staff, addressing issues promptly, and maintaining safety standards. No prior hotel experience is required, as skills from customer service, retail, or healthcare are considered valuable. The focus is on decision-making, leadership, and keeping calm in fast-paced situations. The position offers training, career progression opportunities, and a range of employee benefits. The role requires presence on the hotel floor, collaborating with the leadership team to ensure guest satisfaction.