Customer Logistics Coordinator

The Customer Logistics Coordinator manages UK and export customer orders from receipt to final delivery, ensuring OTIF service levels are achieved. They coordinate EDI processes and maintain data accuracy to support seamless order processing. Collaborating with internal teams and external partners, they handle shortages, returns, and claims to improve service levels. They monitor customer service metrics and support process improvements through SAP and Microsoft Office tools. Effective communication and relationship-building are essential to maintain operational excellence. The role involves working in a hybrid environment, with responsibilities spanning logistics, customer service, and data management.