Service Desk Consultant - Glasgow

A Level 2 Service Desk Consultant takes responsibility for diagnosing, troubleshooting, and resolving technical incidents escalated from the first line. The role involves investigating complex issues related to on-premise infrastructure such as networking and servers, alongside cloud environments. Key duties include incident resolution, maintaining documentation, and delivering excellent customer service within SLA parameters. Candidates are expected to have technical expertise in server, network management, and cloud technologies, with relevant Microsoft certifications preferred. The environment is a professional setting involving remote diagnostics, collaboration with technical teams, and ongoing knowledge sharing. The role emphasises ownership, customer focus, and technical excellence in a dynamic IT support setting.