Key Account Manager – Pucklechurch

The Key Account Manager oversees medium to large customer accounts, ensuring excellent service and proactive engagement to identify issues and growth opportunities. This role involves negotiating price adjustments and increasing revenue through upselling and sourcing additional business. The candidate must resolve customer issues efficiently, working closely with customer service and operational teams to ensure high satisfaction levels. Key responsibilities include maintaining excellent communication with clients, producing regular service reports, and managing customer relationships to foster loyalty. Skills required include strong negotiation, customer relationship management, and experience in logistics or distribution sectors. Technical knowledge of logistics systems, CRM tools, and reporting software is essential for this position.