Helpdesk Support Specialist

A Helpdesk Support Specialist in Manchester is responsible for managing user requests via calls, emails, and messages, ensuring timely resolution while maintaining a professional manner. The role involves recording detailed information of support tickets and following key service level agreements to provide effective solutions. Candidates are expected to possess excellent communication skills and be able to troubleshoot common technical issues. The position requires security clearances including DBS, BPSS, and SC, with at least five years of UK residency for SC clearance. Training and ongoing development are part of the role in a dynamic, customer-focused environment. The job requires on-site presence in Manchester and involves engaging with technical environments and service delivery.