Assistant Guest Experience Manager – West Drayton

The Assistant Guest Experience Manager is responsible for leading the guest experience team, overseeing reception operations, and ensuring guest satisfaction in West Drayton. They will champion digital check-in procedures, support the use of self-service tools, and foster a welcoming environment. This role requires strong leadership skills, the ability to motivate staff, and a focus on continuous service improvement. The manager will work collaboratively across departments, manage team development, and ensure the delivery of high standards across all guest-facing areas. Technical skills include digital tools, customer service systems, and team management software. The role involves a role model approach, maintaining brand standards, and enhancing overall guest satisfaction.