Service Delivery Manager – Norwich

A Service Delivery Manager oversees end-to-end support services, ensuring SLA adherence, managing escalations, and driving service quality. They lead and develop support teams with performance management, coaching, and capability building, requiring strong technical knowledge of managed services and service environments. The role involves analysing service metrics for continuous improvement, process optimisation, and operational efficiency. Effective stakeholder management and client communication skills are essential to foster strong relationships. The position demands experience in service delivery, team leadership, and managing technical or engineering teams. Operating within a fast-paced environment, this role ensures quality service provision and operational excellence.