IT Support Specialist – Newcastle upon Tyne

The IT Support Specialist provides technical support across various IT systems by troubleshooting hardware, software, networks, and user devices. They respond promptly to support tickets, ensuring issues are resolved efficiently and documentation is maintained accurately. The role involves offering clear communication to customers, updating them on ticket progress and resolution steps, and building strong professional relationships. They work closely with team leaders to prioritise tasks, follow operational processes, and suggest improvements. Support during busy periods and involvement in asset management are key parts of the role, which requires good organisational and technical skills. The position is based in Newcastle upon Tyne and involves in-person work, with a salary range of £28,000 to £30,000 per year.