Customer Service Centre Agent – Livingston

A Customer Service Centre Agent in Livingston is responsible for managing daily administrative tasks within the depot network, including on-hires, off-hires, and exchanges. The role involves being the initial contact point when customers call and working effectively with operational and sales teams. The successful candidate will identify and develop new business opportunities to enhance sales pipelines and conversions aligned with strategic goals. Strong communication, organisational, and IT skills are essential, alongside a proactive and customer-focused approach. The role offers comprehensive onboarding, supported development, and a supportive team environment within Carrier's rental solutions division.