IT Service Desk Analyst – Reading
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职位介绍
An organisation in Reading is seeking a Service Desk Analyst to deliver on-site IT support and resolve technical issues promptly. The role involves documenting incidents using the ServiceNow platform and ensuring high levels of customer satisfaction. Candidates should have solid experience in IT support, excellent communication skills, and technical knowledge of troubleshooting hardware and software. The position requires presence on-site five days a week, with responsibilities including logging tickets, troubleshooting, and liaising with technical teams. Knowledge of ITIL practices and familiarity with remote support tools is desirable. The role offers a dynamic environment to develop technical skills and enhance customer service capabilities.
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