Customer Account Manager – Lending and Collections

A Customer Account Manager based in Norwich is responsible for managing the complete customer journey related to lending and collections, ensuring high-quality service and compliance with FCA regulations. The role involves guiding customers through lending applications, resolving inquiries, and providing supportive solutions, while maintaining meticulous data accuracy. It requires excellent communication skills, rapport building, and organisation to effectively handle call volumes and administrative duties. Candidates should have at least one year of phone experience, GCSEs or equivalent, and familiarity with financial services. The position offers full-time and part-time hours with a competitive salary, bonuses, and benefits including training and well-being programmes. Experience in consumer lending, collections, or FCA-regulated environments is highly valued.