Technical Business Analyst – Luton

A technical business analyst within easyJet holidays is responsible for translating business requirements into technical solutions, specialising in Salesforce Service Cloud and contact centre platforms. They facilitate workshops, create process maps and user stories, and support the delivery of platform enhancements. The role involves collaborating with technical and business teams, supporting testing, training, and business adoption activities to enhance customer service processes. Candidates should have at least three years' experience in a similar role, with strong stakeholder management skills and technical expertise in Salesforce and agile tools like Jira and Confluence. Desirable skills include telephony technologies and AI-driven customer service solutions, particularly within travel or leisure sectors. The position supports hybrid working, based in Luton, with a focus on delivering quality solutions to improve customer contact experiences.