End User Support Technician – Nottingham
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职位介绍
The End User Support Analyst provides technical support for hardware, software, and mobile devices within the UK & Ireland. They troubleshoot issues via multiple channels, manage hardware deployments, and maintain accurate records using ServiceNow. The role involves supporting onboarding activities, managing assets, and developing technical documentation to enhance service delivery. Collaboration with different IT teams is essential to resolve complex issues and improve processes. The analyst stays updated on emerging technologies, ensures compliance with security standards, and meets IT service level agreements. Travel across locations may be required to support on-site activities and business projects.
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