Senior IT Support Engineer – Alderley Edge

A senior IT support engineer is responsible for delivering technical assistance and support to clients within an established technology services business, focusing on Microsoft 365, Windows Server, and backup technologies. The role involves resolving hardware and software issues, maintaining and upgrading IT infrastructure, and ensuring optimal system performance. Candidates should possess strong troubleshooting skills, effective communication abilities, and relevant technical certifications. The environment includes hybrid working arrangements with a mix of onsite and remote support. The position demands a proactive attitude towards managing technical issues and improving client systems. Core skills required include expertise in IT support, problem-solving, and customer service in a technical setting.