Senior Security Technical Account Manager – Chandler's Ford

A Security Technical Account Manager will develop long-term partnerships with customers, offering expert guidance on security use cases, configuration, and optimisation of the Splunk platform. They will resolve complex challenges proactively to minimise downtime and enhance system resilience, applying their cybersecurity expertise to accelerate adoption of security solutions. Collaboration with cross-functional teams will ensure comprehensive customer success, while engaging with account teams to align strategic plans. The role also involves building scalable processes, documenting success stories, and identifying opportunities for product expansion within existing accounts. Mentoring initiatives and internal training programs will foster continuous organisational learning, contributing to a high-performing team environment. Success depends on technical proficiency, strong communication skills, and a proactive approach to customer relationships.