Customer Service Representative – West Bromwich

A Customer Service Representative in West Bromwich handles customer inquiries via phone and email, processes returns, and resolves issues effectively. They collaborate with production, logistics, and sales teams to ensure customer needs are met and maintain accurate records in CRM systems. The role involves managing complaints, investigating problems, and identifying process improvement opportunities. Candidates should have experience in customer service, good communication, and problem-solving skills, along with proficiency in ERP, CRM, and Microsoft Office. The position requires multitasking, attention to detail, and the ability to work under pressure in a team-oriented environment.