D365 Business Analyst

A Business Analyst with expertise in CRM and Contact Centre platforms is sought to support a large-scale digital transformation initiative. The role involves eliciting, analysing, and documenting business and technical requirements, creating detailed analysis artefacts, and collaborating with technical teams to define solution options. The candidate will support Agile delivery processes, facilitate workshops, and ensure compliance with data governance, security, and regulatory standards. Strong experience in Microsoft Dynamics 365 and Power Platform, alongside stakeholder management skills, are essential. Additional experience with APIs, system integrations, and automation is desirable for this role. The position offers the opportunity to contribute to innovative projects within complex programme environments.