Customer Service Advisor – Southampton

Customer service advisors provide support to customers through multiple channels including phone, email, and chat, resolving account or payment issues efficiently. They take ownership of customer inquiries, escalate complex cases when necessary, and work collaboratively to ensure quick resolution times. Empathy and eye for detail are essential, especially when detecting fraudulent activity or assisting customers with complex needs. Candidates should possess a positive outlook, prior experience in retail, hospitality, or corporate customer service, and a commitment to high-quality service. Flexibility in working hours, including occasional weekends, and the ability to work from home are also required, with proximity to Southampton city centre important for onboarding. Employment, credit, and criminal checks will be conducted before confirmation.