On-site Service Desk Analyst
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职位介绍
Receive, triage, and manage incoming calls and tickets from business colleagues, prioritizing across a busy queue and keeping stakeholders informed.
Diagnose and resolve hardware and software incidents; escalate to 2nd line support within SLA when necessary.
Order, configure, and provision new hardware and user accounts; manage application access and onboarding for new hires.
Provide deskside and meeting room IT support, ensuring smooth operations for events and executive meetings.
Adhere to ITIL processes where applicable; maintain a high standard of customer service in a fast-paced environment.
Collaborate with teammates in a hybrid work model, balancing on-site presence with remote tasks and flexible scheduling.
Diagnose and resolve hardware and software incidents; escalate to 2nd line support within SLA when necessary.
Order, configure, and provision new hardware and user accounts; manage application access and onboarding for new hires.
Provide deskside and meeting room IT support, ensuring smooth operations for events and executive meetings.
Adhere to ITIL processes where applicable; maintain a high standard of customer service in a fast-paced environment.
Collaborate with teammates in a hybrid work model, balancing on-site presence with remote tasks and flexible scheduling.
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