End User Support Analyst – Nottingham

The End User Support Analyst provides technical assistance and maintains high end-user satisfaction across various UK locations. They troubleshoot hardware and software issues, support user onboarding, and manage IT assets through platforms like ServiceNow. The role requires strong technical knowledge of Windows, Microsoft 365, Azure, and enterprise hardware, along with excellent interpersonal and problem-solving skills. Candidates should demonstrate proactive service improvement, effective communication, and the ability to work in fast-paced environments. Travel may be required to support multiple sites, ensuring consistent service delivery and adherence to SLAs. The position involves collaboration with cross-functional teams to enhance support processes and enable the organisation to adopt emerging technologies.