Hotel Duty Manager – Norwich

The Duty Manager role in Norwich involves leading hotel operations during shifts and supporting various departments such as reception, housekeeping, and the restaurant to ensure guest satisfaction and smooth running. Responsibilities include managing team shifts, delivering briefings, assisting guests, and resolving issues promptly while maintaining safety standards. The role requires confidence in decision-making, a calm demeanour in busy times, and prior leadership experience in customer-facing roles. Skills in team management, problem solving, and adaptability are essential, with technical knowledge of hospitality operations beneficial. This position offers training, career progression potential, and involves working flexible hours, including evenings and weekends.