Customer Service Agent – Belfast

A customer service agent in Belfast will handle inbound calls, resolve client queries, and liaise with internal departments to ensure high-quality support. The role requires quickly developing knowledge of the company’s products and services to provide effective solutions for payment, disputes, and account issues. Responsibilities include maintaining system knowledge, analysing client problems, and delivering first-class customer service during night shifts that involve early starts or late finishes. Training occurs over ten weeks with flexible hours between 12pm and 8pm, after which employees shift to scheduled night shifts. The position is remote, with the necessity of being a resident in Northern Ireland for training purposes to facilitate on-site instruction. Additional perks feature paid annual leave, equipment provision for home working, biannual bonuses, and career growth opportunities.