Customer Service Representative – Walsall

A Customer Service Representative at Homeserve in Walsall handles customer queries regarding policies and products, providing clear explanations and support. The role involves identifying customer needs, promoting suitable policies, and ensuring compliance with regulations in a fast-paced contact centre environment. Candidates should possess strong listening skills, resilience, confidence with technology, and a dedicated customer-focused attitude. The job offers comprehensive training, a hybrid working model after probation, and opportunities for career development within a growing company. The position requires working on a rotating shift pattern, including weekends and bank holidays, within operational hours of 8.00am to 8.00pm. Prospective employees are expected to work full-time at the Walsall office initially, with flexible working arrangements after passing the probationary period.