Contact Centre Customer Service Agent

A customer service agent role in Ferndown involves handling inbound calls for medical appointment bookings such as GP, dentist, and physiotherapy services. The role requires managing 80 to 100 calls daily with a focus on empathy and efficiency while accurately entering data into a CRM system. Strong communication skills, both verbal and written, are essential along with the ability to maintain a professional manner. Previous experience in call centres or healthcare booking is advantageous, as is familiarity with CRM data entry and discussing sensitive information. The position offers a temporary contract with potential for extension or remote working after an initial period, operating from Monday to Friday, 8am to 3pm. Applicants should be comfortable discussing criminal record information and working either in office or remotely depending on the contract status.