Customer Service Assistant 7 Ringwood
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The role
A customer service assistant in Ringwood provides support in a multi-channel contact centre, handling inbound inquiries via phone and email to resolve issues efficiently. The role involves building customer loyalty through a customer-centric approach and documenting interactions accurately in the company database. It requires skills in upselling and cross-selling to increase revenue and the capacity to collaborate with internal teams. The position demands professionalism, adherence to policies, and ownership of personal development within a fast-paced environment. Full training is provided, with shifts rotating between days and nights, offering opportunities for growth and additional responsibilities.
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