Customer Care Representative – Glasgow

A customer care representative in Glasgow is responsible for greeting customers, managing facility bookings, and ensuring smooth operation of activities at a sport facility. They serve as the first point of contact via in person, email, or telephone, providing timely assistance and problem resolution. The role involves liaising with customers to manage bookings accurately and logging details correctly in the system. They work closely with the wider team to set up, run, and close down activities, ensuring punctuality and exceptional service. Operating equipment and managing rentals are also key duties, requiring adherence to operational procedures. Skills in communication, customer service, and computer literacy are essential for success in this position.