Program Manager, Service Training
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The role
The Program Manager, Service Training leads strategic alignment between business needs and Field Training initiatives.
Focuses on both technical service operations and delivering a superior customer experience through training.
Collaborates with Field Trainers, applying adult learning theory and industry-leading training practices.
Uses data analytics to measure impact, identify gaps, and drive continuous program improvement.
Owns cross-functional program management, coordinating timelines, resources, and outcomes across service teams.
Develops scalable, performance-focused training programs that empower technicians and enhance field operations.
Focuses on both technical service operations and delivering a superior customer experience through training.
Collaborates with Field Trainers, applying adult learning theory and industry-leading training practices.
Uses data analytics to measure impact, identify gaps, and drive continuous program improvement.
Owns cross-functional program management, coordinating timelines, resources, and outcomes across service teams.
Develops scalable, performance-focused training programs that empower technicians and enhance field operations.
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