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IT Support Specialist II

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The role

Provide hands-on technical support for computer systems, networks, and applications, resolving hardware and software issues.
Install and configure systems and applications to meet user needs and performance standards.
Maintain up-to-date documentation of system configurations and support activities for knowledge sharing.
Troubleshoot complex technical issues with strong analytical and diagnostic skills to minimize downtime.
Collaborate with users and teams, demonstrating clear communication and attention to detail in all tasks; requires 3-5 years of related IT experience and a high school diploma or equivalent.
This is a full-time, on-site role based in Washington, DC, with no relocation.

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