Customer Service Representative – Stirling

The Customer Service Representative in Stirling provides professional support to healthcare customers via phone, email, and face-to-face interactions. They process customer orders accurately and promptly, maintaining meticulous records within the company CRM system. The role involves maximising referral opportunities, fostering long-term relationships, and implementing customer retention strategies through programmes like me+™. Candidates are expected to handle queries with empathy, discretion, and sensitivity, adhering to established procedures while suggesting continuous improvements. Strong organisational, communication, and technical skills are essential, including experience with CRM, telephony, and Microsoft Office. A minimum of 1-2 years in customer service, excellent interpersonal skills, and the ability to work independently or collaboratively are required.