Customer Service Advisor – Basingstoke

A customer service representative in Basingstoke handles enquiries regarding life assurance, savings, investments, and pensions, ensuring positive customer experiences. The role involves assisting customers with planning for retirement, updating details, and supporting bereavements, requiring strong communication and problem-solving skills. No prior financial services experience is necessary as comprehensive training will be provided, and candidates from customer-facing backgrounds are encouraged to apply. The position requires proficiency in Microsoft Office, ability to switch between IT applications, and attention to detail. The role is full-time, Monday to Friday, with no weekend or evening work, based at the Basingstoke location. The employer offers various benefits including annual leave, pension scheme, wellbeing programmes, and employee discounts, fostering a supportive and inclusive workplace environment.