Customer Service Representative – Towcester

A customer service representative is responsible for managing daily communications relating to orders, quotes, and enquiries via email, telephone, and live chat. They review and process customer purchase orders based on requirements and system data, and create sales quotes, following up through the CRM. The role involves monitoring order data, assisting with order expediting, and generating reports to aid data maintenance. They are expected to conduct customer feedback surveys and support in updating special pricing and handling procurement and inventory issues. Building and maintaining customer relationships through regular contact is essential, alongside administrative duties and compliance with relevant legislation and quality standards.