Agentic AI & Contact Center AI Architect
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Le poste
Lead the design and implementation of innovative Customer Interaction and Contact Center AI solutions, focusing on agentic AI capabilities across IVR and agent tools.
Guide cross-functional teams through every project phase—from architecture to deployment—ensuring scalable, secure, enterprise-grade platforms.
Establish strategic direction for the Digital Contact Solutions team and shape proposals to drive business development and client success.
Engage with senior-level clients to secure project outcomes, share market insights, and incorporate feedback into delivery.
Provide thought leadership, mentor team members, and uphold professional and technical standards, including governance and security.
Drive prototyping and PoC efforts to validate new AI/agentic capabilities, and integrate agentic AI with SaaS CRM and enterprise ecosystems.
Guide cross-functional teams through every project phase—from architecture to deployment—ensuring scalable, secure, enterprise-grade platforms.
Establish strategic direction for the Digital Contact Solutions team and shape proposals to drive business development and client success.
Engage with senior-level clients to secure project outcomes, share market insights, and incorporate feedback into delivery.
Provide thought leadership, mentor team members, and uphold professional and technical standards, including governance and security.
Drive prototyping and PoC efforts to validate new AI/agentic capabilities, and integrate agentic AI with SaaS CRM and enterprise ecosystems.
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