Staff Technical Program Manager – GenAI Ops & Capacity Planning

Plan and execute day-0 launches of new LLM models, ensuring production readiness across engineering, commercialization, go-to-market, legal, and cloud service partners.
Collaborate with AI/ML and platform engineering teams to operationalize onboarding, rollout, and lifecycle management of LLM workloads.
Define and maintain launch checklists, runbooks, and success metrics for GenAI workloads.
Own GPU and LLM capacity planning, forecasting, and allocation with SQL-driven models and dashboards to forecast demand and surface capacity risks.
Balance customer demand, growth trajectories, and contractual commitments to inform short- and medium-term capacity decisions while tracking utilization and efficiency.
Establish governance, controls, and audit-ready reporting; provide data-backed insights on capacity health and operational risks to senior leadership.